Privacy Policy

SummitShield Roofing ("we," "our," or "us") is committed to protecting the privacy of every homeowner, property manager, and business owner who contacts us for roofing services in Falls Church, Arlington, Fairfax, McLean, Vienna, Alexandria, and surrounding Northern Virginia communities. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information.

By submitting a callback request, filling out a contact form, calling our hotline, or otherwise interacting with this website, you agree to the practices described in this policy.

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1. Information We Collect

When you request a roofing estimate, schedule an inspection, or contact us for any reason, we may collect the following categories of personal information:

Information You Provide Directly

• Contact details — your full name, phone number, and email address
• Property information — your home or business address and city
• Project details — the nature of your roofing issue, service type requested, and any description you provide
• Communication history — messages, notes, or correspondence exchanged with our team

Information Collected Automatically

• Device and browser data — IP address, browser type, operating system, and device identifiers
• Usage data — pages visited, time spent on pages, referring URLs, and click behavior
• Cookie data — session identifiers and preference settings (see Section 7 for details)

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2. How We Use Your Information

We use your personal information solely for legitimate business purposes related to providing professional roofing services. Specifically, we use it to:

• Contact you promptly to discuss your roofing project, schedule inspections, or provide estimates
• Process and fulfill service requests including roof repair, replacement, installation, and emergency response
• Send appointment confirmations, project updates, and follow-up communications
• Respond to your inquiries, questions, and complaints
• Improve our website, services, and customer experience based on usage patterns
• Comply with applicable Virginia laws, building code requirements, permit processes, and insurance obligations
• Prevent fraud, abuse, and unauthorized access to our systems

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3. Consent to Be Contacted

By submitting a callback request, contact form, or any other inquiry on this website, you provide your express written consent to be contacted by SummitShield Roofing at the phone number, email address, or mailing address you provide. This contact may include:

• Telephone calls (including automated or pre-recorded calls where permitted by law)
• Text messages (SMS or MMS) regarding your roofing inquiry or appointment
• Email communications about your project, estimate, or follow-up service

Your consent is not a condition of purchasing any service. You may opt out of communications at any time by contacting us directly or replying STOP to any text message.

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4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service providers — vendors who assist with scheduling, CRM systems, payment processing, or website hosting, bound by confidentiality obligations
• Insurance and permit purposes — when required to process insurance claims, obtain building permits, or comply with Virginia contractor licensing requirements
• Legal compliance — when required by law, court order, or lawful government request
• Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction
• Safety — to protect the rights, property, or safety of SummitShield Roofing, our customers, or the public

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5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including completing your roofing project, maintaining warranty records, and complying with applicable legal, tax, and contractor licensing obligations in Virginia. When your information is no longer needed, we securely delete or anonymize it.

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6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and employee training on data handling practices.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We encourage you to contact us directly by phone if you have concerns about sharing sensitive information online.

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7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site performance. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use our site and identify areas for improvement (e.g., Google Analytics)
• Marketing cookies — to measure the effectiveness of advertising campaigns and display relevant content

You may disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

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8. Third-Party Links

Our website may contain links to third-party websites such as manufacturer sites, review platforms, or partner resources. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites and encourage you to review their policies before sharing any information.

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9. Children's Privacy

Our roofing services are intended for adults who own or manage property. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will promptly delete it. If you believe a child has provided personal information through our website, please contact us immediately.

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10. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Opt-out — withdraw consent for marketing communications at any time
• Portability — request that we provide your data in a portable format where applicable

To exercise any of these rights, please contact us using the details provided in Section 12.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

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12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Company: SummitShield Roofing
• Service Area: Falls Church, VA & Northern Virginia
• Phone: (703) 555-0123
• Email: info@summitshieldroofing.com